Cancellation and returns

First and foremost, we want you to be happy with your purchase 

If you wish to cancel your order

Let us know as soon as possible by phone or email.
Tel. 44 (0) 1287 677976, or email info@burdockhouse.co.uk

We may have already posted your item, in which case, when you get it, return it promptly in its original packaging. We will refund your payment for the item through PayPal, but not the cost of returning the item to us.

Returns

If you wish to return an item which is not suitable or is no longer required, please return it within 14 days of you receiving your order, together with the paperwork. Please obtain proof of postage. We recommend using Royal Mail in all cases.

Returns address:
Burdock House
3 Cherry Tree Croft
Brotton
Saltburn by the sea
TS12 2PN

When the item arrives safely with us, we will refund your payment for the item through PayPal, but not the cost of returning the item to us, unless the item was faulty when it left our care.

Goods returned must be undamaged and unused

Where goods are received in an unsatisfactory condition, an amount may be deducted from the refund to reflect the amount by which the value of goods has been reduced.

All return postage costs are non-refundable (unless the item was faulty). Please note that, as permitted by law, the maximum refund on delivery cost will be the least expensive delivery method we offer.

In the event that we do not receive your returned goods, we will ask you to provide the proof of posting. We reserve the right to refuse a refund if you are unable to provide this.

In the unlikely event of you receiving an incorrect, faulty or damaged item, please contact us as soon as possible. We will be abjectly sorry and sort it out as soon as possible.