Terms and Conditions

Buying from our shop

You must be eighteen to place an order to buy anything from our shop. If you’re not, please ask an adult for assistance and permission. Thank you. If, for any reason, we cannot supply an item, we will notify you as soon as possible and refund your money for the item we cannot supply in full.

Changes in availability and prices

We may add, remove or change goods and prices without notice. If you purchase an item and the price increases on the website before your order is fulfilled, you will, of course, be charged the lower price.

Contact Us

Feel free to contact us with any questions or comments you may have regarding our website or any other related topic, Monday – Friday 9am- 5pm GMT. Calls are charged at normal rates.

Telephone: +44 (0) 1287 677976
Email: info@burdockhouse.co.uk
You can write to us at: Burdock House, 3 Cherry Tree Croft, Brotton, Saltburn by the sea, TS12 2PN.
We will answer your query as soon as possible.


Though every effort has been made to ensure the accuracy of data, descriptions and specifications, as mere mortals, we cannot guarantee 100% factual accuracy. If you are unsure of any aspect of the information on our site and seek clarification, please do not hesitate to contact us and we will gladly help you. Likewise, if you spot an error, please get in touch.

If errors occur, we will act to minimise inconvenience and disappointment. We reserve the right to cancel any order where obvious errors in pricing, product description or availability have occurred. In the case of any order being unfulfilled, we will refund your money.

Applicable law

These Terms and Conditions and any contract between us shall be governed by and interpreted in accordance with English Law and the English courts shall have jurisdiction over any disputes between us.

Statutory Rights

These terms and conditions are in addition to your statutory rights as a consumer, which remain unaffected.